Our Mission & Consumer Commitment
Because your fun is important to us…
Our Mission Statement and Consumer Commitment is to simply be the best in every area of our business. We will accomplish this by providing an exceptional customer experience, being the best place to work, and strongly supporting our community, all while working together as ONE Top Notch Marine!
Our Core Values
Our core values are the pillars that support our Mission statement and Consumer Commitment. They form the rock solid foundation that guides our individual and collective actions. These core values are intertwined so that each supports the other.
Integrity
We always strive to do the right thing. Our commitment to the truth is unwavering, both in actions and in words.
Servants’ Attitude
We exist to serve our internal and external customers with their concerns placed at the forefront of our business. We will serve our clients with a genuine gratefulness and humility leaving no doubt they are the sole focus of all of our endeavors. We are honored by our customers’ choice to do business with us, a place where our reply will always be “my pleasure”.
Accountability
A personal choice to rise above one’s circumstances and demonstrate the ownership necessary for achieving key results: to see it, own it, solve it, and do it. Doing it right the first time is not our goal, but our standard. We will hold ourselves responsible for this attention to detail in all of our duties.
Continuous Improvement
We are a dynamic organization that constantly seeks areas of growth and innovation. This growth starts at the personal level and continues into all aspects of our business.
Team Work
Teamwork is our individual actions, brought together for our common purpose, which subordinates our individual needs to the needs of the group. We put aside our individual needs to work towards and accomplish the larger group objective. We cooperate, using our individual skills, and provide constructive feedback despite any personal conflict between individuals. We call upon each other for help and guidance.
Fun
Fun is the key to an enjoyable workplace. It encourages energetic contributions from our team members and creates an upbeat environment for our internal and external customers that helps differentiate us from our competition!
Our Customer Bill of Rights
In our dealership, you should expect:
Sales:
- The assistance of a capable and knowledgeable sales consultant
- Advertising and representations are truthful and factual
- A written disclosure of all details associated with a purchase
- An explanation of the proper usage and operation of products along with an “on water” orientation
- Products properly prepared, inspected and tested before delivery
- The delivery of new products as scheduled
- An explanation of all maintenance requirements and schedules established for your product
- An explanation and written copies of warranties on all products and major components
Service:
- The explanation of maintenance/repair plans including estimated repair time frame and costs
- An itemized list of all charges (both warranty and retail) with thorough explanation
- Prior approval of changes in repair costs or additional charges should they occur
- Maintenance/repair work done right the first time by knowledgeable trained technicians
- Maintenance/repair work completed when promised
- Timely notice of changes in service delivery time if delays are experienced in repair completion
- Inspect replaced/damaged components upon presentation of the invoice/work order
Operations:
- Fair, open and honest treatment without discrimination
- Respectful, professional and accurate responses to all product questions and requests
- Privacy and confidentiality of customer records
This is our commitment to you. You should expect a higher standard of professionalism when working with us and know that we truly care for our customers.
If you ever feel we have failed to meet this standard please contact our owner at 772 252-3604 or jim@topnotchmarine.com.
Privacy Notice
This privacy notice discloses the privacy practices for www.topnotchmarine.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as financial data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 888 278-1991 or via email.
